Do not work here please I’m begging you - Care Advocate Lantern Employee Review

Hi - Thank you for the thoughtful feedback. I am sorry to hear you feel you were not properly trained for your role with our team, All of our Care Advocates go through extensive training for nearly 6 weeks. Throughout that training, new hires have the opportunity to complete multiple exams to ensure they understand all of the various components of the role. Care Advocates are required to pass a final exam before speaking with members. Over the last year that team has almost tripled in size! Fortunately, this has created promotional opportunities within that team- allowing us to promote several people from Care Advocate to supervisor. This has been a great training opportunity for people who are ready to take on leadership roles within our company. As newer leaders within our company, we intend to provide more support and focus on enhancing those skills so they can successfully guide and lead the team. It is true as we have scaled we have evolved our processes and we have faced consistency challenges. To solve that we have brought in a knowledge management team and are excited to soon launch more accessible on demand resources to better equip our CAs! It is also true that this team works onsite. This ensures we can maintain high quality standards for our clients and members, and allow for real time support when needed- as every case is different. When employees are sick, we do not encourage them to work from home, instead we prefer they take paid time off so they have ample time to rest and recover. We appreciate all of the feedback, and will be sure to take the information back to our team so we can ensure these things are top of mind as we continue to grow our team.