Good place to work, needs improvement. - Patient Care Coordinator LaserAway Employee Review

3.0
11 Nov 2024
Recommend
CEO approval
Business outlook

Pros

My experience with LaserAway has been decent overall, with good benefit options, schedule flexibility, and zero at-home work to take with me, which has been a huge breath of fresh air. I've enjoyed the following aspects of LaserAway, 4 or 5 day full day work options, Paid Time Off accumulation, hourly and commission based pay, uncapped commission, low stress work environment, informative training, systems and processes in place for ease of work flow, and simple communication systems.

Cons

Now, most of the pros also have a con side of the story that I've noticed from my short time here, however, I understand not all places of work are perfect. Running a large complex company offers a multitude of challenges and problems when keeping things uniform. With each region running slightly different, different leadership styles, markets vary, etc. however, I believe there are some major flaws that could improve the workplace with LaserAway drastically. One of the biggest issues is the atmosphere of greed. Money does crazy things to people and LaserAway's Standard Operating Procedures are in place for a reason, but many times throughout my time here, I've seen Senior Management unfairly rule out poor conclusions for my team members who worked hard for patients. I can't help but think this may be a common occurrence throughout the company. I believe there are much more effective ways to handle these situations. I'll keep the next thing short and sweet, but I've noticed many times patients are not treated as people, but as $$$. Though communication is simple and easy through the various avenues and systems set up, it often is ineffective and without solutions from direct management. This may be just my region, but it's discouraging to see with my own situations, but most of my teammates go through this as well. Overall, LaserAway is a good place to work, but falsities behind many of the smiles and empty promises behind the words of encouragement.

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LaserAway Response
1y
Thank you for sharing your honest and detailed feedback. We’re glad to hear you appreciate the flexibility, commission structure, and streamlined systems at LaserAway, and we’re grateful for your perspective on areas where we can improve. Your comments about consistency across regions, communication, and how we approach patient and team support are valuable, and we take them seriously. Trust and integrity are fundamental to creating a positive workplace, and we’ll continue to focus on fostering transparency and fairness at all levels. Thank you for being part of the team and for contributing to this ongoing dialogue—it helps us grow and improve.

Explore other reviews about LaserAway

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

They were super very nice

Cons

They were mean and competitive

2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

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