5.0
5 May 2025
Current employee, more than 3 years
Manila, Manila
Recommend
CEO approval
Business outlook
Pros
Supportive team environment and helpful coworkers Clear processes and tools for handling customer issues Opportunities to learn and grow in customer service and communication Management is generally approachable and open to feedback Feels rewarding to help resolve issues and make customers happy Fast-paced environment keeps the day moving
Cons
High volume of tickets, especially during peak season Dealing with upset or frustrated customers can be emotionally draining Metrics and response times can create pressure during busy shifts Not Flexible hours