Still holding on to their potential, but major leadership issues - Anonymous employee Leapfrog Services Employee Review

There are not the opportunities for training or advancement that the company touts to people during the recruiting process. The culture appears to be fun – ping-pong tables, free food, holiday craziness, but it’s also scrutinized by leadership who notes how often someone plays on the table and uses it as a negative later. There is HUGE favoritism here for the tenured employees, many of which are now underperformers. Part of management cares beyond belief, other parts of it couldn’t care a thing about you personally, only revenue. The COO is fairly new and contradicts every principle and cultural stance of the company, including the "Frogma" plastered on the walls. Fault and blame run amok making people start on the defensive in any situation and geared toward covering their rear instead of generating long-term, sustainable solutions. The metrics for people not only change wekly but conflict with each other and the point of the industry: customer service. Understaffed and underpaid, it is a portion of the people here who keep the place afloat. If they had perspective to other place who truly value their people, and left, it would almost crush the future of the company.