I'm only doing this while I'm a full-time student--for a part-time retail job, it could be worse. - Eyewear Consultant LensCrafters Employee Review

3.0
16 Jul 2013
Recommend
CEO approval
Business outlook

Pros

Sometimes you meet interesting people (e.g. professionals who can afford not to care how outrageously overpriced their glasses are) and you get to help them with interesting problems. Even though you're just a salesperson, you develop some expertise that you can share with your customers. It's fun to help some people choose their frames (I really like finding funky frames for frumpy middle-aged ladies). With commission it is *sometimes decent money.

Cons

Stores are chronically understaffed (which makes it impossible to provide good customer service). Associates are barely trained, but are represented as trained opticians. Glasses are criminally overpriced, which makes them hard to sell to anyone remotely savvy in 2013. The chain is ridiculously technologically backward. in many cases it isn't possible to provide decent customer service because even the most basic questions (e.g. is this frame available at a nearby store?) can't be answered online or efficiently. It is unbelievably frustrating to tell a customer who wants to see a frame in a different color that it can't be ordered for her or shown to her online. The technology stores use is user-unfriendly and buggy. You'd think a firm with near-monopoly power in its industry that suddenly faces actual competition would make a strong effort to provide a better customer experience than the cheap internet competitors, but it seems LC is going out of its way to provide a worse customer experience: customers wait a long time (when it's busy) to finally meet with an untrained, barely paid salesperson whose only interest is in making more commission and SPIFFs. Because the "sales" are really permanent price hikes (so complete pairs can be "discounted" for marketing purposes), the "50% employee discount" is a joke--more like 10% (though the free pair of glasses/year is nice).

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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