Pros
Location (if you work early enough to leave the building safely) Insurance & a paycheck
Cons
Terrifying ineptness, intellectual thievery, cronyism run riot. The cliques, the bullying, the never ending pressure to do more with less. New CEO is disrespectful of employees,treats them like the little people with zero care for the product they deliver on the phone. Current training department is not up to the job. If you are a white man willing to put in long hours, smoke in the alley with your bosses boss, and destroy all hope of a personal life you have a good shot at promotion. Female? Not white? Work harder and longer for fewer offers, lower bonuses and less attention. Dealing with the Atlanta office is a never ending nightmare. If you take customer service or your sanity seriously do not work here.