This company played a meaningful and impactful role in its industry a decade ago, but unfortunately has struggled to evolve. There has been little meaningful investment in the product, while prices have continued to rise—creating a growing disconnect between cost and value.
Leadership has made a number of decisions that raise concerns around transparency and long-term commitment to customers, employees, and the communities they serve. While new leadership has been introduced, many of the underlying challenges appear deeply rooted and difficult to fully address.
It’s disappointing, as the mission and community this company supports are genuinely important, but the execution today does not reflect that same level of care or innovation.