Pros
A handful of people who work here are genuine and hard-working, which adds a sliver of sunshine to your day. If you're lucky, you'll make lifelong friends.
Cons
- People are thrown off the deep end when they start working here. There is little to no training (even with "training modules") and everything you learn has exceptions that negate what you've previously learned. This leads to making honest mistakes, which are punished nonetheless by managers pressured to succeed. - Processes are inefficient due to using too many systems at once. - New systems are developed by people with no understanding of the old/current systems, or even insurance. - Employees are so overwhelmed by the volume of work that any responses or help you might need from them can be delayed days or even weeks. - Be prepared to work very long hours, occasionally cry in the bathroom, and not always have the support and understanding of your manager. - Word of advice: figure out who the smart people are, bribe them with sweets, make them your friends. They usually aren't the manager. It's a surefire way to get timely help, excellent training, and a new friend.