I was told by a supervisor to leave my heart and soul in my car, I'm sorry but I'm a human being not a robot. How is anyone going to be passionate about their job if they leave their heart in the car? 95% of the calls coming in are customers wanting to cancel. They teach you to "educate" a client but it's basically trying to re-sell the service because
The sales rep lied to them from the get-go. I'm a CS rep not a sales rep. I tried talking to all upper management about my issues but was just given the same scripted answer. I was in another department before CS and I was actually happy there. Per protocol I couldn't be moved back. They don't offer you a new position they just give it to you. Once you let the managers know you're unhappy they basically tell you take it or leave it. I left because I choose to want to be happy at work not stressing. I saw plenty of CS reps crying and breaking down because the position is not a happy one. I Was only in the new position for 3 weeks. If you can leave your heart out of your work, this place is great for you.
