Merger with Centurylink has taken Qwest back 40 years. - Care & Sales & Technical Consultant Lumen Employee Review

1.0
26 Sept 2012
Recommend
CEO approval
Business outlook

Pros

-Communication Workers of America fighting for workers to receive a fair median wage, benefit and better work place with much resistance from mgmt. -FCC and PUC regulated... but where are they?

Cons

-Forced to change internal systems to Centurylink's that require 5 times more manual work, losing information in the compilation thus giving false reports for exec mgmt to view. -Exec mgmt raping company financially -CTL's upper mgmt has arrogant attitude. I have heard first hand in meetings 'we took you over' you are dolng it our way, which is reinventing the wheel. -CTL has no regard for it's employee's, only those in the exec branch making $41 million each in 2011. Truly an ole boys club. -Offshore vendors used, Contractors used. They have no vested interest and do a terrible job when dealing with customer's. -They expect one pay to fit all geographic area's. Who can live on minimum wage? Do they not know that $30k annually is considered at poverty?

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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