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      Lumen

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      Lumen reviews

      Company Needs New Leadership - Anonymous employee Lumen Employee Review

      2.0
      15 Mar 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      CenturyLink provides generous time off benefits.

      Cons

      Current executive leadership team is not willing to take a step back and acknowledge that what they are doing isn't working. Middle management leadership is afraid of executive leadership and will not voice their ideas or suggestions. Employees on the ground are trying to manage up as the strategies that have been implemented are not effective, and their jobs are the jobs that are being impacted.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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