Centurylink went downhill - Shift Supervisor Lumen Employee Review

3.0
26 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Large company with decent benefits. Many offices and divisions so you could move within the company if you found an opening in another group.

Cons

Upper management lost track of what was important; which was the customer. Bad decisions were pushed through with no input from the people that actually do the work. We were told how to do our jobs by people who did not know what our jobs were. Too many groups were not on the same page. Process and procedure became out of control and disorganized. This became a reflection on us and not the management that implemented the changes.

Explore other reviews about Lumen

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- lots of growth opportunities - great management

Cons

- slow paced days but then really busy busy days

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Lumen Response
4mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
1.0
18 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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