Headed in the right direction... - Global Account Director Lumen Employee Review

3.0
15 Jul 2019
Recommend
CEO approval
Business outlook

Pros

With the integration of Level3, CenturyLink is now a truly global provider of network services. Solid technical expertise and working hard to get the assets, tools, systems, and processes aligned. Great people to work with! Great work/life balance, and benefits on par with most global enterprise companies.

Cons

Lots of change happening, as with all mergers/acquisitions, but this one seems particularly challenging. Both companies still have incomplete previous acquisition activities and thus they continue to struggle with integrating. Compensation is a very real struggle in this company, let alone the telecom industry. A lot of highly skilled people have left this company due to below market compensation, and it seems like there are always issues with correctly paying the employees. The review/correction process seems to take forever, and the employee has a very limited time to identify and request a correction while the company has unlimited time to go pull back compensation as it deems fit.

Explore other reviews about Lumen

5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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