Good Pay, Horribly Unstable - Lead IT Engineer Lumen Employee Review

2.0
5 Aug 2019
Recommend
CEO approval
Business outlook

Pros

I get paid well and my job is never boring. I like the work because it's challenging and my coworkers are great.

Cons

The company culture has taken a nose dive since the Level 3 acquisition. Things are wildly unstable with layoffs secretly occurring every few months. Constant re-orgs make it difficult to get anything done because you have a new manager or even a whole new team every few months as well. Leadership provides little to no direction on what our strategy is, so you don't know whether your work product will even be used in the long run. Leadership is deliberately vague as to what is happening behind the scenes and why, which leads to a lot of distrust. Employees live in fear of being laid off on any given Friday, which was apparently always the case with Level 3, so much so that they called them "Black Fridays." Steer clear if you like a stable work environment.

Explore other reviews about Lumen

5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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