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      Lumen

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      Good company to work for - Senior Operations Program Manager Lumen Employee Review

      4.0
      28 May 2020
      Senior operations program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company to work for with growth potential

      Cons

      Difficult to get good base-pay raises within the company; the company moved to an incentive or STI pay module and without increasing base pay.

      avatar
      Lumen Response
      6y
      Thank you for taking the time to leave us a review, we are glad you are enjoying your time here. We have a pay-for-performance philosophy, where our employees are rewarded based on their results. As a current employee, we encourage you to talk with your manager about how you can increase your overall earnings potential.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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