Run as far away as you can! - Global Account Manager Lumen Employee Review

1.0
16 May 2014
Recommend
CEO approval
Business outlook

Pros

It is a job so you can pay your mortgage. If you are desperate, then by all means, work here.

Cons

Welcome back to 80s telecom: lying, cheating both the company and customers to not just flash 100% of monthly quota, but to get paid on non-existent new revenue. Compensation plan has been altered to the detriment of salespeople, no growth unless you were part of the former Centurytel. MPLS network is a disaster, 12 major outages in the last 6 months, 1 was a nationwide outage. CTL destroyed the Qwest MPLS network by replacing equipment with cheap Alcatel Lucent. Customers are running away, reputation of company is poor. Management expects 24 hour work cycle - live and breathe getting new customers. Work/Life balance is nonexistent. Management is untrained and abusive. If you want good employees, you have to pay for them - salaries are dropping to pre-2000 rates.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
6d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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