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      Lumen

      Engaged employer

      Lumen reviews

      Toxic atmosphere and company - Finance Lumen Employee Review

      1.0
      12 Mar 2021
      Finance
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and cost of insurance

      Cons

      This company has not given raises since Level3 merger. There is continuous staff turnover including management. They are unable to tell you what the goals or job duties are for your position. Lots of overtime without comp days or appreciation to make up for system failures. It is a toxic workplace

      avatar
      Lumen Response
      5y
      Thank you for taking the time to leave us a review, we appreciate your feedback. We have built an equitable, pay-for-performance compensation plan, where our employees are rewarded for their results. We will continue to ensure our incentive plans are competitive in the marketplaces we serve. We are sorry to see you did not enjoy your time working here.

      Explore other reviews about Lumen

      5.0
      9 Mar 2026
      Field technician iii
      Recommend
      CEO approval
      Business outlook

      Pros

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Cons

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

      avatar
      Lumen Response
      3mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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