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      Lumen reviews

      Some great potential - Anonymous employee Lumen Employee Review

      4.0
      25 Sept 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      CenturyLink (Technology Solutions) has a great set of technologies available to build some powerful solutions to meet the needs of most if not all IT requirements. The people within the company are very friendly. There is a large amount of documentation, but this can appear scattered at times.

      Cons

      Internal process governance is lacking. There are antiquated processes and even conflicting processes which are unclear to new staff as well as existing staff.

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      5.0
      23 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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