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      Flexibility but pay is not competitive - Solution Manager Lumen Employee Review

      4.0
      20 Dec 2024
      Solution manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility with work life balance, most direct management teams create comfortable cultures

      Cons

      pay will never be competitive. No christmas bonus in last 5 years, STI gets gutted, benefits are expensive, annual layoffs on all saints day

      avatar
      Lumen Response
      1y
      Thank you for your insight into working at Lumen. We appreciate your feedback to help us improve. We're happy to hear that you had a great work-life balance to succeed.Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for all that you do at Lumen!

      Explore other reviews about Lumen

      5.0
      23 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      2w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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