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      Lumen

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      Lumen reviews

      Value by Attrition - Customer Service Specialist Lumen Employee Review

      4.0
      22 Apr 2025
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Challenging technical expertise required - a benefit for those seeking a job that lives outside the box

      Cons

      Management doesn't understand your role, or how integral technical expertise is to their operations

      avatar
      Lumen Response
      1y
      Thank you for sharing your thoughts. We're determined to get better every day, so we value your feedback about management. We wish you all the best with the next step in your career!

      Explore other reviews about Lumen

      5.0
      17 Oct 2025
      Field technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent work life balance and family friendly

      Cons

      Not enough growth in the field tech position

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
      2.0
      29 Jun 2026
      Margin analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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