Poor Culture Equals Poor Performance - Sales Lumen Employee Review

1.0
23 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Peer employees are top talent and great team mates. Supportive and collaborative

Cons

Turnover is high Culture is very bad. Morale is terrible due to poor leadership and constant micro management. Company invested in culture training by a leading Corporate Psychologist. Unfortunately, due to constant turnover at all levels it was a waste of money. New leaders come in with old techniques like micromanaging your every meeting, conversation and activities which is not collaborative, strategic or productive to growing revenues or retaining top talent in the company. Commission structure very weak. Can change your quota at anytime even retroactively to reduce your commission payouts. Focusing and forcing sales to focus on the wrong solutions where company cannot compete and win and doesn't have references like security. Reselling other solutions is not compelling nor cost competitive. Forcing sales teams to do blind RFPs that cannot be won is not a winning strategy

avatar
Lumen Response
10mo
Thank you for taking the time to write a review. We’re sorry to hear about your experience with leadership, and we recognize how important it is to have strong guidance and direction across an organization. Lumen is committed to exploring ways to enhance internal operations and support for teams. Thank you for all the years spent with us and we really appreciate your feedback to help us improve.

Explore other reviews about Lumen

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
See reviews by: Helpful|Rating|Date|All