Poor Culture Equals Poor Performance - Sales Lumen Employee Review

1.0
23 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Peer employees are top talent and great team mates. Supportive and collaborative

Cons

Turnover is high Culture is very bad. Morale is terrible due to poor leadership and constant micro management. Company invested in culture training by a leading Corporate Psychologist. Unfortunately, due to constant turnover at all levels it was a waste of money. New leaders come in with old techniques like micromanaging your every meeting, conversation and activities which is not collaborative, strategic or productive to growing revenues or retaining top talent in the company. Commission structure very weak. Can change your quota at anytime even retroactively to reduce your commission payouts. Focusing and forcing sales to focus on the wrong solutions where company cannot compete and win and doesn't have references like security. Reselling other solutions is not compelling nor cost competitive. Forcing sales teams to do blind RFPs that cannot be won is not a winning strategy

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Lumen Response
10mo
Thank you for taking the time to write a review. We’re sorry to hear about your experience with leadership, and we recognize how important it is to have strong guidance and direction across an organization. Lumen is committed to exploring ways to enhance internal operations and support for teams. Thank you for all the years spent with us and we really appreciate your feedback to help us improve.

Explore other reviews about Lumen

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits ( PTO, insurance)

Cons

Very little support for your role. Management is not the best. Company seems to always have a lay offs in the works.

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