It was a very hard decision to leave Digital Pharmacist - Account Executive - Sales Lumistry Employee Review

5.0
2 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Digital Pharmacist had some turnover in management last year as they began moving into their next growth stage. It was a challenging time, no doubt, but the current leadership impressed me with the speed that they put together a new plan. And they were executing well when I left (I'll get to why I left in a minute.) Here are a few highlights from my time at DP: Compensation for Account Executives is very competitive, lucrative even at times. They put employee health over profits. Customer support is top notch, which is helpful to sales because it reduced churn of customers. The pharmacy industry is niche, but they taught me a ton and I was able to start hitting my numbers within 60-90 days. However, they have a 90 day ramp up period so that was nice to have the time to learn and get up to speed. Current leadership is experienced and in my opinion, solid. Current direction of the company is up and to the right. When I left, they'd already started buying up competitors. They're forming strategic partnerships in the space, and building new solutions for salespeople to take to market. <<-- This last point is very important, as one of the reason's sales were slowing was due to lack of innovation in the product set. Also, competitors were catching up,. But they are now building new products and features, and/or acquiring companies/technologies to take to market that the pharmacy industry desperately needs. I have already heard from my former coworkers that they are making good money again in sales. Seeing it from the inside, I know for a fact that many of the other employees who left bad reviews on here are heavily biased, not fully transparent and in many cases totally untrue. Most of the management are seasoned vets, but new to the company. Because they were recently hired for a growth phase, if you get hired they will bend over backwards to make sure you are happy and have the tools you need to do the job.

Cons

For a while there, product innovation lacked. The packages we were selling were getting stale. And competitors who were formerly getting crushed by Digital Pharmacist began to match features and or lower prices. That's the main thing that hurt DP for a while. It wasn't the people you worked with. It was pressure to sell the same products when competition had caught on and matched you. Not the case now as I mentioned above. Like I said, the main reason Digital Pharmacist had problems was due to the lack of product innovation. They need to continue to listen to the salespeople (who are listing to the pharmacists and what they need in their business.) Honestly the only reason I left the company is because of an opportunity that came to me to work for a start up, in which I was offered equity in the company and total compensation that would've been insane to refuse. Otherwise I would have stayed with the people I was working with at DP and reaped the benefits of a company moving into their next stage of growth.

Explore other reviews about Lumistry

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lumistry has made meaningful progress over the last several months. Leadership is actively working to break down silos, improve cross-functional collaboration, and create better alignment across teams. There is a noticeable sense of momentum in the business, with new products, partnerships, and initiatives creating optimism about the future.

Cons

there is a lot happening at once. Priorities continue to evolve as the business scales, which can create competing demands on teams. Continued focus on prioritization and communication

1.0
16 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Absolutely 0 pros - don’t trust any of the current leadership or HR replies, Tim the “CEO” is everything but a CEO.

Cons

To put it bluntly, Lumistry is the definition of a rushed and failed product. Endless layoffs over the past 1.5 years. HR department is one business partner, bless her heart - the head of HR and the COO were let go just a couple weeks ago. The full digital marketing team(5+) people were suddenly let go around the same time. Quiet under the rug layoffs without letting other employees know have occurred. Sales team targets small, clueless independent pharmacists that don’t have a single clue what they’re signing up for. More than half of the clients have to break their contracts to even get out of it. Whoever is left is overworked as Tim continues to bring on remote “executives” who I’m sure will end up selling the company. There is absolutely no room for growth within your career at Lumistry. The product has absolutely no room for growth - it never did to begin with. I could go on and on about the slop Tim is running. The Austin office space is about to vanish to go fully remote after waiting months and months to tell employees. There is no money left within the company apart from cutting high end checks and bonuses for the execs. Listen to this review. Listen to the other recent negative reviews. Avoid at all costs!

7
See reviews by: Helpful|Rating|Date|All