More pros than Cons! There is something here and Im glad to be apart of it. - Onboarding Team Leader Lumistry Employee Review

5.0
22 Apr 2025
Recommend
CEO approval
Business outlook

Pros

A bit more detail, my experience here has been overwhelmingly positive. Moving to a hybrid model after working remote for the past 3 years took a little getting used to. However it is a compromise I am happy with. Hybrid breaks up my week very nicely and I get to see the majority of my co-workers who I adore! Not only that but our People Ops team continuously goes out of their way to make the office a safe place and comfortable for all! Speaking of! Snacks and drinks are provided! They usually change every so often but there is a nice variety to choose from at any point. Alongside the free snacks and drinks, we are given a Lunchdrop account that allows you to easily order food to the office. While not free, it helps if you're in a time crunch, or just forgot to bring your food, you have a nice alternative to grab and go when you're in office. Before I give the impression that full in office work would be great, let me switch to WFH days. While we are not in office 100% of the time, WFH days truly allow for productivity to flourish. It's nice seeing your coworkers but getting to lock in and knock out tasks from your home office is still the best. The culture that has been fostered here allows us to not miss the support we need even when we are working from home. If we go back to full remote, I know that I will be supported no matter what, which is a big comfort for me. Staying on the topic of culture. The people that work here are 2nd to NONE. We all work towards a common goal and understand nothing is perfect. It's with that understanding that we all know we have to play our part. My immediate leadership provides me with all the tools needed to accomplish my/our goals no matter how big or small. I'll wrap up with Pay and benefits. Pay for the most part is very competitive. I feel that they take experience into account and while pay will most likely never be “good enough” as that is just the world we live in, for what I was offered, I feel it was fair. On the same coin, I feel that they focus on growth from within and invest in their employees. While sometimes it can be in a roundabout way, I feel that I matter here or that my voice has some weight behind it. Lastly, benefits. Full spectrum of insurance offered including life, health, vision, and dental. Not much to say here since insurance is insurance and I don't feel that its much better or worse than others. 401ks are offered here as well! Oh did I mention Unlimited PTO!! Take what you need! As long as your work gets done and your team is good, take that extra long weekend. You've earned it! Overall, there are so many pros to working here! I would recommend this place to anyone who is a team player and wants to build something great! Bring your A game, and make a difference!

Cons

Cons. When you are going through this section, please know that you can adore something AND understand or acknowledge the flaws. Nothing is perfect, but as long as we keep an open mind and want to improve we can improve together. In office enforcement. As of now, we are expected to go in office 2 days a week. A great compromise as I stated above. However, this only seems to apply to some teams and personnel. While I understand that some teams do benefit from full in office work, making all of us subject to the same scrutiny really is an issue for me. Senior leadership outside of 2 or 3 (that I consistently see) do not come into the office at all or the majority are fully remote. I almost always hear after an executive visit this threat to bring us back to full in office work since attendance is not satisfactory. The actual data on how they measure attendance or what is deemed as satisfactory has yet to be disclosed. Without knowing what team or who is at fault, it makes it seem that all of us are the problem. We cant improve, and we cant fix it. All it does is create tension and unease where it is least needed. As far as I know, everyone that I have talked to both high and low, almost unanimously agrees that full in office work is disliked or unwanted. Im not sure who keeps this going or why. For me personally, I know this is a deal breaker so this threat to return to full in person work is even more unwelcome. I wholeheartedly disagree with the “rules for thee but not for me” and if they (C-suite / Upper management) want to truly enforce this, they themselves should be in office alongside everyone else. Keeping with upper management. Ive noticed that while they try their best to listen to all feedback, they seem to listen more to one group and stay with one group. While I can not go into detail here, for our current goals and projects we need to take into consideration opinions of those that are working hand in hand with customers. Those that are on the front lines and that has to help these customers. Only having surface level meetings about a process that has clear flaws will not be sustainable or profitable in the long run. Speaking of...meetings! I'm not going to lie. I like a good productive meeting. However, some of these can be an email or better yet a chat group. With the current work load, taking time out of the day to have an ‘update’ meeting, where the only update is that there are none, can add up and hurts our productivity. I personally have it made as my meetings are manageable, but wasting time on minuta at this stage is an issue for me especially as I continue move up here. Lastly, work load. We are a small team. I love that! However, at the moment it seems that the majority of the work gets placed on mid tier employees and below. Those same people whose feedback would help steer us in the right direction, are also being asked to step up even more and take on other responsibilities without increase in pay or real recognition. I understand playing your part and wanting to do your best. However, I myself at times have been stretched so thin that things do fall through the cracks. I also see the workload take a toll on those above me. It's times like this that we need leadership to lead by example, take initiative and offer help or guidance that isn't influenced by few. Over all the ‘cons’ are things that we can improve on over time. There is not a single systematic issue here that would be at the top of my list when recommending this place to someone. I do believe that leadership will address these issues and come to a compromise if they cant flat out fix them.

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Lumistry Response
1y
Thank you so much for taking the time to provide such a detailed and thoughtful review. We truly appreciate your feedback, both the highlights and the areas for growth you’ve identified. We’re thrilled to hear that your experience with our hybrid model, company culture, and team dynamics has been so positive. It’s important to us that every Team Member feels supported, whether they are working in the office or from home. We’re equally pleased that you recognize our commitment to employee well-being through our benefits, People Ops initiatives, and continuous investment in internal growth. We also sincerely appreciate your candid feedback regarding areas where we can improve. Your points about in office expectations, Leadership visibility, meeting efficiency, and workload distribution are valid and valuable. These are active topics of discussion within our Leadership Team, and your perspective helps us better understand the employee experience across all levels of the company. We are committed to leading by example and ensuring that expectations are consistently applied, transparently communicated, and thoughtfully balanced. Listening to the voices of those who are closest to our customers is critical to our long term success. We agree that the best ideas come from across the organization, and we are working on strengthening feedback loops to make sure all perspectives are heard and acted upon. Thank you again for your passion, your honesty, and your belief in Lumistry’s potential. Reviews like yours motivate us to continue improving, and to keep building a company that we can all be proud of.

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Cons

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