Great people and culture, but salary negotiations lack clarity - Customer Service Luno Employee Review

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

people, culture, business & career

Cons

The salary negotions at the end of the year

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Luno Response
4w
Thank you for sharing your experience. We are incredibly proud that our people, culture, and career opportunities have stood out to you as major highlights of your time here. We also appreciate your feedback regarding the end-of-year salary negotiation process. We want our compensation conversations to feel transparent, fair, and seamless, so your insight is incredibly valuable as we look for ways to improve how we handle annual reviews. Thank you for helping us grow.

Explore other reviews about Luno

5.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great culture to not work overtime.

Cons

Nothing is bad about this company

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Luno Response
2y
We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!
5.0
7 Jan 2022
Recommend
CEO approval
Business outlook

Pros

- Huge top-down focus on culture and People topics: trusting in employees and empowering them, making people the best possl - The vast majority of people here are above average smart and kind - One of the most exciting companies to work for with massive transformative purpose and enormous ambitions (1 billion customers by 2030) - In the US, it feels like a once in a lifetime opportunity to join as one of the early employees and be part of making history

Cons

- scaling challenges with internal coordination, planning and decision making across offices and regions around the world - the business and organization here in the US is completely new, so a lot of things will take a while to work smoothly and you have to be ok with that - scaling the team fast enough for our ambitions - some people don't like that the culture can be "too nice" at times

1
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Luno Response
4y
Hi Lunaut, Thank you for leaving us your review, it helps future Lunauts get an insight into our culture, which as you say is great, and something we are really proud of! Kelly
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