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      MCI

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      MCI reviews

      Its OK - Customer Service Representative (CSR) MCI Employee Review

      3.0
      13 Jul 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      There are parts of the job I like. I like being nice to people (customer service!) and can have fun communicating with customers.

      Cons

      I love working from home. However, the managers are hard to communicate with. I understand they're busy too but.... I'm not happy working holidays. No sick time. If you're sick and want to get sick time we have to use vacation time. Minimum wage only. There are parts of the job I like. I like being nice to people (customer service!) and can have fun communicating with customers. Of course I don't like the grumpy ones. I love doing my job accurately and with empathy. Almost 2 years with company and no review or raise (except when min wage was increased).

      Explore other reviews about MCI

      5.0
      1 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

      Cons

      If you're not open to change and flexibility this company is not for you.

      5.0
      18 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

      Cons

      There are not any here.

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