11mo
Hi there,
First and foremost, thank you for the time you gave to MPAAS, and for sharing your honest experience. I’m genuinely sorry to hear how let down and unrecognised you felt — especially after giving your best to the business. That should never be the outcome for someone showing loyalty and delivering consistently.
Your points about broken promises around upskilling and internal mobility are deeply disappointing to read. We clearly failed to follow through — and that’s not acceptable. I also take seriously your comments about feeling unheard and overlooked in comparison to others. Everyone at MPAAS should feel seen, valued, and supported — regardless of role or seniority.
While some of what you’ve described may reflect operational growing pains, that’s not an excuse for how you were made to feel. We are actively reviewing how we support our engineers, listen to our field teams, and ensure commitments are honoured with transparency.
If you're open to it, I’d really appreciate the chance to speak directly and learn more about your experience so we can make meaningful changes.
Please feel free to email me personally at jordan.benbow@mpaas.co.uk — I genuinely want to hear from you.
Wishing you every success in what’s next,
Jordan Benbow
CEO, MPAAS