Strong foundational experience and engaging work - Technical Support Specialist MS Shift Employee Review

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong Team Camaraderie - Team members and management glad to assist with any questions and lighten the load. Fast Paced Dynamic Work - New features are consistently released and hospitality client needs are always changing, making the work highly engaging and the days go by fast.

Cons

Niche Product Focus - Most of the technical aspects involve proprietary software, making it difficult to broaden technical skills. Onboarding - Onboarding can sometimes be inconsistent and training while through, does not always prepare for some of the less common calls received.

Explore other reviews about MS Shift

5.0
22 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Opportunity to work on a variety of projects and technologies. - Hands-on experience and exposure to different aspects of the software development lifecycle. - Team members are knowledgeable and willing to help when needed. - Environment encourages learning and adaptability.

Cons

- Fast-paced environment requires flexibility and the ability to adjust to changing priorities. - Processes and documentation continue to evolve as the company grows. - Expectations can be demanding at times.

4.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of opportunities for growth. In my short time at the company, I was able to evolve into several distinct roles, each with their own unique strengths and opportunities to learn and grow. Management is constantly reviewing our policies and incentives to improve performance and work-life balance. Examples include 4/10 work weeks, opportunities to work from home, and employee of the month bonuses.

Cons

The drawbacks of a smaller organization means that the company and the teams within tend to face large challenges, crunch times and need to evolve quickly to remain competitive. This typically thins the herd, but those who step up and accept the challenge are often rewarded. Another downside of this agile environment is that policies regarding work-from home are strict and limited, and the company relies on employees working full time in office to ensure the company can maintain its high standards of quality.

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