Problems with managerial styles - Customer Care Representative MTM Health Employee Review

2.0
11 May 2025
Recommend
CEO approval
Business outlook

Pros

allows for remote work, freedom to interact with coworkers thru chat and emails

Cons

KPI and QUOTAS are unreasonable since the pandemic ended. The company uses its employees as a throwaway commodity. These days we all feel more like Slaves or second-class Citizens due to all the restrictive directives coming from HR. Upper dept doesn't want to hear from us, were cattle. Departments are continually changing or upgrading apps but not testing to see if they actually work or checking with the people that continually use them. Possibly increase your band width A lot of our interactions may need further time or assistance though that is not allowed many of th equality script is inaccurately not accepting our answers which is contributing the throw away employee . message to Alicia M stop hemmoraging your good employees just because percentages. Lots of good employees unable to go further just because bad quotas and kpi. this did company also did away with the bonus structure going to a competition style forcing the employees to fight one or two spots, despicable!

Explore other reviews about MTM Health

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Full-time, WFH, benefits, company culture, great support from managers and upper management, flex time, opportunities to promote within, respectful workplace.

Cons

The pay could be higher.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

pay is decent, meeting the people you take to appointments, being independent

Cons

There is no help. You do have a driver support to call for rides and they have been the most helpful. The team manager over you that is supposed to assist you with problems you only have a text number. When I have tried to contact to ask questions I get no response. When you email MTM about questions they are rude and don't actually read the emails you send and direct you back to your lead who doesn't respond to any messages. They do not give you access to marketplace to choose your trips and instead they throw all rides not in order but all over the place. Having to spend hours rearranging and turning back rides because it conflicts with other rides. They don't even look at distance or time. Sometimes it will say to pick someone up and take them to an appt an hour away and then they want you to drive back an hour and do trips for $10 and then drive back to get the other person. People who have worked there a year should be allowed access to marketplace we know our town. It would be easier to be able to select the trips and route. Gas is too high to make unnecessary extra trips.

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