Great team and a very solid product - Senior Customer Service Representative Manatal Employee Review

5.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Honestly, the best part about working at Manatal is the team culture. It’s a very international crowd here in Bangkok, and everyone is generally willing to help each other out. As a Senior in support, I appreciate that leadership actually trusts us to handle complex issues without micromanagement. The product itself is quite strong compared to others I’ve supported in the past, so the conversations with customers are usually productive rather than just apologizing for bugs. There is a lot of room to take ownership of projects if you want to move up.

Cons

Honestly, there isn't much to complain about regarding the job itself. If I had to nitpick something, it would be the office snacks and catering. We seem to get pizza for almost every birthday or office celebration, so having a bit more variety in the food options for those events would be a nice change of pace.

Explore other reviews about Manatal

4.0
27 Oct 2022
Recommend
CEO approval
Business outlook

Pros

small company, your contribution has impact

Cons

sometimes I stayed overtime but that was a personal choice

1.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You have Pizza once a month obviously

Cons

Leadership is not just inexperienced, it’s fundamentally unfit for the roles they occupy. There’s a consistent pattern of appointing directors who lack the competence, judgment, or leadership ability required, which trickles down into chaotic execution and constant firefighting. Strategy shifts on a whim, priorities are unclear, and accountability is nonexistent. Compensation is laughable. Employee turnover is extreme. Most people don’t last beyond six months, and after a short time, it becomes obvious why. There is no stability, no sense of growth, and no indication that the company is interested in retaining talent. People leave as soon as they realize what they’ve walked into. It’s so normalized that people actively apply for other jobs during working hours, not even bothering to hide it, which tells you everything about morale and long-term confidence in the company. Even within the sales team, there are only few individuals who demonstrate any real vision or strategic thinking, and tellingly, even they are actively trying to leave. That alone says more about the environment than anything else. The culture is openly toxic. Unprofessional behavior from leadership is not an exception, it’s normalized. creating an atmosphere driven by fear rather than respect. Psychological safety is nonexistent. Long hours and overtime are expected as a baseline, with no recognition or meaningful compensation. Burnout is not just common, it’s inevitable. Contributions are undervalued, concerns are dismissed, and effort is rarely acknowledged. Finally, the interview process is deeply misleading. Expectations are oversold, realities are withheld, and the disconnect becomes obvious almost immediately after joining. What is presented to candidates bears little resemblance to the actual day-to-day experience

5
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