Pros
It allowed me to get my foot in the door in IT.
Cons
No progression – I was frequently advised and pushed to complete a Microsoft certification which I achieved. However, doing so provided no benefit to me from a promotion standpoint. Furthermore, my newly acquired knowledge was not put to use as I continued to perform the same repetitive tasks with no variation for the entirety of my employment at Marsworth. The certifications were NOT to allow me to gain knowledge and progress in my career, but more to allow the company to gain the Microsoft gold-certified partner status. A promotion to a senior position was constantly teased during my annual reviews, however, there was no intention of progressing me or any of my other junior colleagues. Negative Judgement – Genuinely sick colleagues were scorned at for taking days off and senior management would regularly make negative comments towards those that did. My dog required his annual jabs as well as a routine checkup, this process usually takes no more than an hour. I was denied the morning off and was forced to use up my holiday allowance for an hour appointment. I was told that the health of my dog was non of the companies concern. Seniors regularly took days off for a wide variety of issues ranging from MOT checks, sick family members etc without having to receive the treatment which I did. Holidays – Senior management tended to always have the first share of holidays throughout the year. the new year even starting senior management would organize their holidays amongst themselves and leave the remaining days to the junior staff. Juniors were not allowed to take holidays off during the same period as we were told this would affect the companies balance. However, senior management would regularly overlap their holidays, which in some instances happened during major projects. Overworked with no support – One of the sites that Marsworth manages has a large staff count that we support. Support would be both remote and on-site. Almost every day we received complaints of issues not being resolved and some tickets being completely ignored. This was due to an obvious under-staffing issue, we were informed to prioritize tickets and deal with urgent requests. Requests that were not urgent rarely got looked at. Many of the tickets were closed with no resolution to keep the overall ticket count down. Your HR is your boss – The matters above can usually be directed to your HR team, unfortunately, with Marsworth the owner of the company is ironically also your HR team.