Pros
As in many companies - the other staff are the best reason to work at MassMutual. There are many individuals who are still interested in doing a good job that helps the customer, internal customer or an external customer.
Cons
Unfortunately the management are purely out for what they get out of any interaction. Whatever is the goal of the day depending on which side of the bed upper management woke up on - is the only goal you should have. And somehow you are supposed to guess what that is. The new lean management system is poorly implemented. Managers have had little to no training in their portion of the system and there is no real support for front line staff determining how to achieve goals, a main point in lean. Metrics are changed too often so managers can use old, current or expected metrics to support any decisions - disregarding contradictory information.