Call center specialist - Call Center Specialist MassMutual Employee Review

1.0
6 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Good pay but not enough for the work.

Cons

No team moral, awful financial advisors, co workers are miserable, and the job is way more than a call center specialist

Explore other reviews about MassMutual

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great programs for experience in fortune 100.

Cons

Cared more about building a program to attract interns than future employees.

2.0
18 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the benefits are great.

Cons

There appears to be a significant issue with favoritism and conflicts of interest within certain areas of the organization. In some cases, close personal relationships between managers and employees seem to influence opportunities, recognition, and how people are treated. This creates a perception that being part of an inner circle is valued more than performance, accountability, and doing quality work. Employees who are not part of these groups can feel excluded, overlooked, or treated differently. There are also concerns about inconsistent standards, where certain individuals appear to have more flexibility or latitude than others.

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