Caring Team - Senior Customer Service Officer Mavis Tutorial Centre Employee Review

Love it, couldn't be better

New hires are terribly screened

* Opportunity to gain teaching experience and work with students from different backgrounds. * Some colleagues and students were supportive and enjoyable to work with.

* Teachers on medical leave were at times expected to continue conducting lessons remotely instead of proper relief arrangements being made. * Student withdrawals were often reflected negatively on teachers even when the reasons were unrelated to teaching quality, such as relocation or scheduling conflicts. * There was insufficient onboarding and handover support provided to new staff at the start of employment. * Communication and management style varied significantly across centres, and some interactions with management felt dismissive or unprofessional. * Contributions outside the curriculum scope did not always feel acknowledged or valued. * Teacher performance appeared to be measured heavily based on class enrolment numbers rather than overall teaching quality and effort. * HR response times for clarifications and administrative matters could be improved.