A great place to work, growth and opportunity in abundance. - Employee MaxContact Employee Review

Everyone putting the client first makes it alot easier to deliver to their requirements. Great supportive teams who are always happy to assist. Monthly events and encouraged socialisation across teams The new offices are great and the free coffee from the coffee shop is top tier.

it can be very fast paced with meet the needs of the clients, Its still a growing business which means at times wearing many hats for the role.

The biggest pros of this job were my team who were absolutely lovely and who I had a great relationship with. The support team is really genuine and will always lend a helping hand if anyone needs it. I also gained a lot of experience and new knowledge and skills here. The customers are also nice and while inpatient customers are common, downright rude or disrespectful interactions with customers are rare here.

Management is awful. They don't listen to the "lower down" employees and treat you like a nuisance and inconvenience for raising valid issues. If you're someone who speaks up for yourself definitely don't work here because your concerns will fall on deaf ears. There is also somewhat of a fear culture here i.e. everyone is happy to complain to each other but if anyone raises issues in a formal setting then it's total silence and nobody will back you up. The pay is also abysmal, minimum wage for a B2B SaaS support job is quite frankly humiliating and disrespectful. The support team here is the scapegoat for all the company's other issues and are treated like crap even though there wouldn't even be a company to make money or pay anyone's wages without support.