Pros
Fantastic training modules on dogs and cats that staff must complete on a monthly basis so they can give the correct welfare advice. Staff discount. The satisfaction of successfully helping customers, building a healthy relationship with them and their pets who visit the store.
Cons
Bullying and lies made by staff members get rewarded by hiding the complaints from head office and being promoted. Management sharing sensitive information with non management roles and allowing different rules for favoured staff. Guilt tactics used to convince staff to work beyond their role, and make them feel that they can't ask for required days off without issue, even when they have worked enough hours to earn holiday hours. Head office figures ignore complaints of management bullying staff despite assuring that they'll be looked into.