Pros
This job is perfect if you want to help people. You get to make a difference and impact someone's life, just by giving them a phone call. The management is very supportive, and more than willing to listen to feedback and new ideas. Flexible hours and time off. Stable hours and work schedule. You get free sodas/snacks and the company buys lunch about once a week. The moral around the office has gotten so much better. The disgruntled employees have left, for the most part. Almost everyone in the office is happy to be there and the tension is now gone. Amazing how a few negative people can contaminate the workplace. All companies have ups and downs. Things are defiantly looking up now.
Cons
It does seem like all the upper management positions are filled by family members and friends. But, even with that said, they are all very nice. Hopefully as the company grows and continues to expand, there will be more promotions available for non family members. Also, there is no sick time, vacation, or health benefits for hourly employees. Hoping that eventually changes because we work hard and it's nice to be rewarded with benefits.