Identity Crisis - Sales Medallia Employee Review

Overall: Medallia has become a portfolio of startups which has lead to an identity crisis and has created friction across the organization. Here are the other areas that stand out: Product: Platform is composed of many startups and their technologies, meaning the platform does not seamlessly integrate with itself nor is built/hosted on one singular infrastructure making it difficult to serve clients, operate internally, and retro fit the messaging with the state of the business today. Training: Training is outdated, too high level, and ineffective given the rate of acquisition. This has resulted in longer client cycles, implementations, and cross functional conversations. Psychological Safety: Major lack of diversity in the revenue organization. Efforts are being made since the BLM movement but Medallia is still in it’s infancy when it comes to creating a diverse and inclusive culture, so there is much to learn, much to develop, and many mistakes to be made. If our nation’s history is any indication, the effects of not hiring a diverse set of leaders and employees over the past 20 years will have its impact well into the next few decades. Culture: There is a silence culture and a boys club. It’s a sink or swim type of organization operating on tribal knowledge.