Life changing experience - Director Medallia Employee Review

5.0
22 Dec 2015
Recommend
CEO approval
Business outlook

Pros

- The product works, and makes a significant impact in the way our customers operate their businesses - Insane 98% renewal rate and extremely high client NPS scores make the career fulfilling - Rapid growth creates opportunities to take on leadership roles and opportunities are based on merit - Awesome people, committed to enabling our customers to be succesful

Cons

- As we have grown, it is harder to know everyones name - Remote offices, while significantly improving, still don't have the awesome feel of being in Palo Alto

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Medallia Response
10y
Reviews like yours are always a pleasure to read. You nailed it on our product: it does have a huge positive impact on the way companies operate. I am glad you find the impact so fulfilling. It is a pleasure to work with people who are so personally invested in what they do. Man, are you right about it getting harder to know everyone's name. One of my biggest frustrations is when someone says "Hi, Amy" in the kitchen and I can only respond with a "Hi" because I don't know the person's name. Once upon a time, I not only knew everyone's names, but also the names of their family members, their hometowns, etc. -- I knew them. If you have any suggestions on how to ameliorate this situation, I'd love to hear them. I am sorry you still don't think the remote offices have the awesome feel of Palo Alto. I am not sure I agree -- I was in the new London office last month and it was great. If you're there, check out the baby grand piano and the theme of the conference rooms (hint: one is "the Pub"). When I am in New York next month, I will visit the office and will see if I agree with you in that location. Thanks for alerting me. -Amy

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5.0
13 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

1
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

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