Trying to get it right - Senior Customer Success Manager Medallia Employee Review

2.0
28 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Smart, collaborative people Very good benefits package

Cons

Constant change due to PE owners looking to hit numbers Client consideration hasn't come first

Explore other reviews about Medallia

5.0
13 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

1
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

See reviews by: Helpful|Rating|Date|All