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      Medallia

      Engaged employer

      Medallia reviews

      Take it or leave it - Customer Success Manager (CSM) Medallia Employee Review

      3.0
      4 Jun 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly people, collaborative and aspects of the technology are great and impactful to our clients.

      Cons

      Lack of leadership and direction, innovation and culture. Benefits are an issue as well as employee enablement and career progression.

      Explore other reviews about Medallia

      5.0
      24 Jun 2025
      Junior staff accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      supportive team and great environment for growth

      Cons

      no cons from my time at Medallia

      1.0
      1 Jul 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

      Cons

      - many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

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