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      Medibank

      Engaged employer

      Medibank reviews

      Great benefits and supportive, inclusive environment but limited growth opportunities - Customer Service Representative Medibank Employee Review

      4.0
      24 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - Highly subsidised health insurance - Numerous structured and comprehensive skilling modules and pathways - Frequent incentive opportunities -Highly diversified employee pool -Management consistently changing the way we work based on employee feedback. -Inclusivity and communities for everyone regardless of age, race, sexuality or disability. Neurodiversity is acknowledged and recognised

      Cons

      -Limited opportunity to grow or expand beyond your hired role. - Environment can sometimes feel more “KPI” than people driven. -Repetition in position with little opportunity to seek expansion due to WFM scheduling. -Have to report everything you do if you’re not “ready”, including emails, follow ups, reading documents and callbacks

      avatar
      Medibank Response
      18h
      Hi there, Thank you for sharing your feedback on your experience. At Medibank Group, we pride ourselves on our people and culture, so we’re sorry to hear that your experience wasn’t entirely positive. We value your feedback and welcome the opportunity to discuss your individual experience in more detail. Please feel free to contact us at employee.communications@medibank.com.au Warm regards.

      Explore other reviews about Medibank

      5.0
      5 Feb 2023
      Information technology
      Recommend
      CEO approval
      Business outlook

      Pros

      Good people. Helpful people and environment.

      Cons

      None to write of. Nice people..

      4.0
      7 Sept 2017
      Anonymous contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      *Office in Melbourne is amazing. *Company is willing to spend money on new projects/initiatives *Positive culture *Good remuneration and benefits

      Cons

      *Still in transition from a government owned company *Hesitant to pull the trigger on activities without having several people within the hierarchy review (9+ individuals involved in order to send members a letter) *A lot of long term employees who are doing just enough to get by each day

      1
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