Pros
I love everyone that I work and interact with. Everyone here is so friendly and the office is full of joy, which is really hard to come by. Our CEO, Geoff, is an amazing and incredibly competent leader. He is a genuinely nice person. Although he is busy, as one can imagine, he still takes time to acknowledge you. He takes the time to introduce himself to all of the new hires as well. He is great! The office itself is a beautiful office, especially when compared to other similar offices in the area. It is conveniently located in Center City Philadelphia. So it is really easy to get to. And if you have looked at the photos on this site, you will see that we have a beautiful cafe with a large tv, and a little market area where you can buy some snacks. There are a lot of nice amenities. As for the job, I started my career at Medical Guardian as a Customer Service Representative and my review will be based on my experiences within that role. Medical Guardian specializes in personal emergency response systems. Essentially, we sell wearable products that allow our clients to reach a trained operator during an emergency. This role is a call center role. The position can be a tough one, especially if you are not used to a call center environment. It can also be a very fulfilling role. It really depends on your outlook and what you want to get out of the position. There will be days that you will be busier than others. On really busy days, you may get many calls back to back without any time in between. You will also be dealing with either elderly clients, or family members of elderly clients. For some, talking to the senior population can be difficult, but I really enjoy it. Most calls are straight forward. You will be assisting the client, over the phone, on how to set up and use their unit. You will also be helping with updating account information, billing, and technical support for the units. I would say that 90% percent of the calls will be fine. The other 10% will be your more difficult calls. Things like major billing issues or technical issues. These types of calls usually lead to an unhappy client so they are not always the best calls. But that is why we are there. It's our job to address their concerns and make them happy again. Most times, you will have the tools to assist the client. The supervisors are there to take any escalated calls on those rare instances that you yourself could not resolve the issue. At the end of the day, this position is about saving lives. Although the nature of a call center can be draining some nights, you can always leave for the day knowing that you are actually helping people. That is the reason I still continue to love what I do. Other great things: -There is always free food somewhere in the office. -We have THE BEST end of the year party. -Free MG t-shirts
Cons
There really are not that many cons. The benefits are expensive, in my opinion. Some find it to be manageable though.