Pros
Process is so much disgusting captain are calling for rapido or customer related any kind of problem, for their prospective our solution is "kuch nahi kar sakte hain" , 'maffi chahate hai '. If you think to join with the company it will make sure you have to face many unprofessional behaviour from management end .
Cons
Work culture is so much toxic. You have to be presented for taking call back to back , you need beak inform to supervisor at least before 30 minutes. Any kind of situation they are not allowed to go bio break also in peak hours and 24 /7 is there peak hour.