Pros
This is a good place to work in terms of movement and development. There are lots of programs that are available to current employees to help us improve ourselves and to become more valueable to the company. MetLife also offers a really good benefits package and try to help you with choosing what is best for you through their online programs and cost comparison calculators. There are also other incentive programs to keep you up to date on the programs and offers that available to us, like the WOW program to get $100 off of our insurance premiums next year. They also offer programs to get you to see other work that is available at MetLife and do a type of internship in another department.
Cons
The management does not always know what is going on. There are a lot of times when one side doesn't seem to know what the other side is doing. Everything is done last minute and the call center is always the last to know. There are a lot of times that answers from one manager will conflict with another manager. Other days, there will be a question that no one has an answer to, and to get an answer we have to wait several days. A lot of the management doesn't let you know what is expected of you and it makes it very hard to know what you should be doing and how far on a limb you should go to help a client.