Shareholders first, people dead last! - Anonymous employee MetLife Employee Review

2.0
22 May 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company name is great and looks good on a resume. LGBT are welcome and that says a lot.

Cons

The bottom line is more important than people, that includes its employees and customers. Shareholder satisfaction drives business, which leads to insane cuts and increased employee dissatisfaction. They've cut the IT dept, for example, to such levels that only very senior management get the support that every employee deserves--a 1-3 day turnaround for basic basic IT support. In this cost-cutting-you're-lucky-you-have-a-job environment, employees feel like they have to work on their time offs and while on vacation and put in 60-75 hour weeks; some a lot more. While these cuts are going on, management of course, lives high off the hog. Management is unproductive. They start lots of initiatives that go nowhere. They are poor communicators. I suspect they communicate with employees via email because they're too embarrassed to lie to us to our faces. Most discouraging though is that they let go excellent/productive people or pass them over for promotion in favor of less competent people that they, management, likes.

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5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
16 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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