It's not Captive firm. It's a BPO service company - Senior Manager MetLife Employee Review

Muy buen ambiente Beneficios Salario competitivo Premios como convenciones

No recuerdo porque fue hace mucho

Good support for new people managers were very helpful and always available

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer