Claim Operations Manager - Ops Manager MetLife Employee Review

Outdated systems, refusal to listen to the people handling day to day responsibilities, not staffed appropriately. There is too high of a workload in disability claims because none of our customers want our standard plan designs or our standard process do we have nothing but time consuming work arounds. It affects our ability to do our jobs correctly because people are so overloaded. They can't focus on quality it's all about quantity.