-The emphasis on selling plans & getting customer capture wasn't talked about much at all in my interview, and I ended up struggling a lot with it. If I knew it was that important in this role beforehand, I probably wouldn't have taken this job offer. Managers often pulled me aside to talk due to my struggle to sell the service plans. If you apply here, make sure you're aware of this. Some may be great at this, but it just wasn't my thing.
-Hours were kinda ridiculous sometimes
-It's retail, so there's gonna be a few rude customers you just want out the door ASAP