The company will expect you to be a sales person first, and a technician second. Many times they encourage you to push services that are superfluous to the reason a customer is having the system looked at, like data backups, recommending OS re-imaging as a broad solution to every issue, virus scans (not removing a detection unless the customer pays $100), and anti-virus software. The pay structure is entirely reliant on these services, and without them you can expect to make minimum wage, regardless of any certifications or higher learning. Corporate level management is extremely poor and disconnected from most of what goes on on a local level. With that said, the store managers were always great to work with and very helpful. Finally, be aware that this job is still very much a retail job, and comes with all the issues typical to retail
