SALES - run for the hills - Anonymous employee MindTouch, Inc. Employee Review

It's unfortunate you did not have more success during your time at MindTouch. You probably know me enough to know that I take that seriously. However, I get the sense that you did not work in a sales or customer-facing capacity because your feedback is not aligned with the realities experienced by our customers, buyers, or our metrics. MindTouch has hundreds of customers and we renew them at 95% annually while also maintaining negative churn. This means that in spite of losing 5% annually, the remaining customers value our product *so much* they buy more from us and this increased spend more than makes up for those small losses we incur from non-renewal. This is not new, we have maintained these stats for many years (4+). These two metrics (renewal and negative churn) combined with our solid revenue growth irrefutably demonstrates the value of our software and of our really exceptional team in Customer Success. That team is crazy good because they really care about the customer. Moreover, our sales management and sales team repeatedly demonstrate business acumen and a genuine interest in the success of our clients as is evidenced by many of our customer buying from us repeatedly over their careers. Recently, I became aware of one customer champion (buyer) who bought MindTouch at four companies in the last five years! That's remarkable! Not only am I personally proud of the Success and Sales teams at MindTouch their performance and love for serving our clients are represented quantitatively and empirically in every industry metric. That's nice that you think I have "good story"; maybe that means you'll be willing to reach out to me so that we can learn from your experience. I'm most concerned with your description that the environment was "toxic". That's not normally what we hear because we have focused on creating a positive, safe, and fun work culture. I'm interested in your feedback on how we can improve this. Email or call me. Best wishes and please let me (any of us) know if we can be helpful in your career. There's no such thing as an ex-MindToucher; only former, which means we're always available to help.